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Arch Stream Pebble

Privacy Policy

Your privacy matters to us at Arch Stream Pebble

Effective Date: April 12, 2024 | Last Updated: April 12, 2024

Information We Collect

Personal Information You Provide

When you contact us for corporate flower arrangements or gift services, we gather information you willingly share, such as your name, company name, email, phone number, delivery addresses, and any particular requirements for your floral needs. Payment details are collected when you place orders and are handled securely by our payment partners.

For corporate clients, we might also obtain extra business information like company registration data, preferred delivery timings, and budget guidance to tailor our services to your business requirements.

Information Collected Automatically

We automatically gather certain technical details when you browse our site, such as your IP address, browser type, device info, and navigation patterns. This helps us enhance site performance and learn how clients discover our services.

Important: We only collect the minimum personal data needed to deliver our arrangements and services. Your privacy underpins how we run our business.

How We Use Your Information

We mainly use your information to complete orders and deliver top-notch service, including processing orders, coordinating deliveries, crafting customized arrangements, and keeping you informed about your service needs.

We also analyze data to enhance our services and the website experience, helping us identify the most valuable corporate floral offerings for our clients and ways to better support the business community in United Kingdom.

Order Processing: Overseeing your floral orders, deliveries, and payment processing
Communication: replying to inquiries, sharing updates, and offering customer support
Service Improvement: reviewing feedback and usage trends to refine our offerings
Business Development: developing customized corporate programs and subscription services

Information Sharing and Disclosure

Arch Stream Pebble respects your privacy and does not sell personal data to third parties. We share information only as needed to deliver our services or when legally required.

Service Partners

We may disclose essential information to trusted service partners who assist in running our operations, such as delivery partners, payment processors, and IT service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.

Legal Requirements

We may disclose information when required by law, a court order, or government request, and to safeguard our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We handle the protection of your personal data with utmost care and apply suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.

Secure Storage

Personal data is kept in secure systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.

Limited Access

Access is restricted to authorized staff who require the data to deliver services.

Although we employ robust security measures, no online transmission method is completely secure. We regularly update our security practices to guard against emerging threats.

Your Privacy Rights

You hold significant rights over your personal data. In line with applicable laws, you may be entitled to view, modify, erase, or limit how your information is used.

Access: Request a duplicate of the personal data we keep about you
Correction: Update or fix any inaccurate information
Deletion: Ask for removal of your data (subject to mandatory retention rules)
Restriction: Limit the processing of your data in specific situations
Portability: Request your data to be moved in a structured, widely used format

To exercise these rights, reach out via the contact details at the end of this policy. We will respond within a reasonable period as mandated by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was collected.

Typical Retention Periods:

  • Customer contact and order information: three years after last service interaction
  • Payment transaction records: seven years for tax and accounting needs
  • Website analytics data: twenty-six months for service improvement analysis
  • Marketing communication preferences: Until you unsubscribe or two years of inactivity

Cookies and Website Tracking

Our site utilizes cookies and comparable technologies to enhance your browsing experience and to gain insight into how visitors interact with our site. Cookies help us retain your preferences and assess site performance.

You can manage cookie settings using your browser preferences. Nonetheless, turning off certain cookies might impact how the site works. For more detailed information about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site might include links to external websites or services. This privacy policy covers only Arch Stream Pebble and our site. We are not accountable for the privacy practices of third-party sites.

We recommend that you review the privacy policies of any third-party sites you visit via links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect shifts in our practices, offerings, or legal obligations. When substantial updates are made, we will modify the "Last Updated" date displayed at the top of this policy.

We invite you to check this policy periodically to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions regarding this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.

Contact Us About Privacy

Arch Stream Pebble Privacy Team
12 Floral Street, London
London, United Kingdom WC2E 8HD

Email: info@archstreampebble.bond
Phone: +44 20 7946 0958

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.